Refund policy

At Cartitaz, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
1. Return Eligibility
• The product is unused and in its original condition.
• The product is in its original packaging, with all tags/accessories included where applicable.
• The return request is made within 3 Days of receiving your order.
• You provide your order number and any information required to process the return.
Products that have been used, damaged after delivery, altered, or returned without their original packaging may not be eligible for a return.
2. Return Timeframe
Return requests must be submitted within 3Days of the date your order was delivered.
To request a return, contact us at  with:flakesicles@gmail.com
• Your order number
• The product you wish to return
• The reason for the return
• Photos or videos, if applicable
We will review your request and provide instructions if the return is approved.
3. Refund Process
Once we receive and inspect the returned product, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Refunds are normally processed within 48Hours after the return has been approved. Your bank or payment provider may require additional time for the refund to appear in your account.
Original shipping charges may be non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.
4. Exchanges
If you receive a defective, damaged, or incorrect product, we may offer an exchange or replacement, subject to availability.
If the requested replacement is unavailable, we may provide a refund instead.
For exchange requests, contact us at flakesicles@gmail.com within 3 days of receiving your order.

5. Damaged, Defective, or Incorrect Products
Please inspect your order when you receive it.
If your product arrives damaged, defective, or different from what you ordered, contact us at flakesicles@gmail.com as soon as possible and within 3days.

Please include your order number and clear photos/videos showing the issue.
After reviewing the issue, we may offer a replacement, exchange, or refund.
If the issue was caused by our error or the product was defective/damaged when delivered, we will cover the applicable return shipping costs.
6. Non-Returnable Items
Certain items may not be eligible for return, including:
• Personalized or customized products
• Items marked as final sale
• Products that cannot be returned for hygiene or safety reasons
• Gift cards
• Digital products or downloads, where applicable
• Products that have been used, damaged, or altered after delivery
Additional product-specific exclusions may be listed on the relevant product page.
7. Return Shipping Costs
For returns due to a change of mind, incorrect selection, or other reasons not caused by Cartitaz, the customer may be responsible for return shipping costs.
If the product is damaged, defective, incorrect, or the return is caused by an error on our part, Cartitaz will cover the applicable return shipping costs.
We recommend using a trackable shipping service when returning an item, as we cannot guarantee receipt
of returns without tracking information.
8. Late or Missing Refunds
If you have been notified that your refund has been processed but have not received it, please first check with your bank or payment provider.
If you still have not received your refund after the expected processing period, contact us at flakesicles@gmail.com, and we will assist you.
9. Contact Us
Email: flakesicles@gmail.com
Store: Cartitaz
We are committed to handling every return and refund request fairly and helping you have a positive shopping experience with Cartitaz.